Shipping Fee and Refund Policy
The estimated delivery time for each product can be found on its individual product page. Please review this information before proceeding to checkout.
Shipping fees vary based on the destination country and the total weight of the items in your order.
For Domestic shipments within Australia, shipping costs will be calculated based on the weight and size of the package.
For International orders, shipping fees will be determined by both the destination country and the total weight of the items.
Once your purchase is completed, the shipping cost will be calculated according to the actual weight of your items, and a payment link will be sent to your email.
Payment for shipping is due within 48 hours of receiving the email notification. If payment is not received within this period, your order will not be processed for shipment.
If you decide to cancel your order, a full refund will be issued if the cancellation occurs within 24 hours of purchase. Unfortunately, we are unable to offer refunds after this time and please note that returns are not accepted.
Below is an approximate breakdown of shipping fees based on different regions around the world:
- Domestic (Australia)
- Asia
- North America
- Europe
- Other Regions (South America, Africa and Middle East)
Weight | Shipping Fee | Delivery Time |
|---|---|---|
Under 0.5 Kg | AUD $11 | 6 – 9 Days |
0.5 Kg - 3 Kg | AUD $19 | 6 – 9 Days |
3 Kg - 5 Kg | AUD $23 | 6 – 9 Days |
We utilize Australia Post and third-party delivery services, such as Sendle, for shipping our products. These services are chosen based on the destination and size of the package to ensure the most efficient and cost-effective delivery.
Please note that shipping fees will vary depending on the carrier, the weight of the items, and the delivery location. These are approximate fees, and the final shipping cost will be calculated after your purchase, once the items are weighed. A payment link for the shipping fee will be sent to your email, and it must be paid within 48 hours of receiving the notification email.
If you need assistance determining the shipping fee for your location, please feel free to contact us. We sincerely appreciate your purchase and thank you for supporting us.